How we shape and understand our world has been transformed by Data. As Businesses analyse and integrate data for insights, AI is the emerging tool that is uncovering trends and patterns which have the potential to create opportunities.
Join Ingram Micro and IBM on 22nd May to learn how you can:
-Deliver your best self-service support experience across all customer engagement points
-Drive a reimagined customer experience with an AI-powered virtual assistant
-Transform standard support into exceptional care when you give your customers instant, accurate custom care anytime, anywhere, with conversational AI
During the event, we’ll take you through Live demos and use cases. Register below and join Ingram Micro and IBM to learn how you can unleash opportunity through data with AI-enabled customer care.
Join Ingram Micro and IBM on 22nd May to learn how you can:
-Deliver your best self-service support experience across all customer engagement points
-Drive a reimagined customer experience with an AI-powered virtual assistant
-Transform standard support into exceptional care when you give your customers instant, accurate custom care anytime, anywhere, with conversational AI
During the event, we’ll take you through Live demos and use cases. Register below and join Ingram Micro and IBM to learn how you can unleash opportunity through data with AI-enabled customer care.
AGENDA
09:00 AM – 09:30 AM
Registration & Welcome Coffee
09:30 AM – 09:45 AM
Opening Remarks
Islam Zeidan, IBM Data & AI Executive, Middle East & Africa
Islam Zeidan, IBM Data & AI Executive, Middle East & Africa
09:45 AM – 10:30 AM
Panel Discussion:
How Virtual Assistants are transforming Enterprises in Qatar
Moderator: Olga Parra, IBM Customer Care Solutions Leader
Speaker: Amna Jassim Sultan, QDB Head of Digital & Customer Experience
Moderator: Olga Parra, IBM Customer Care Solutions Leader
Speaker: Amna Jassim Sultan, QDB Head of Digital & Customer Experience
10:30 AM – 10:45 AM
Coffee Break
10:45 AM – 11:45 AM
Don’t tell me, show me
Demo: Watson Virtual Assistant with the latest ChatGPT features
Speaker: Sahil Vyas,Sales Lead, Middle East & Africa/Asia-Pacific
Demo: Watson Virtual Assistant with the latest ChatGPT features
Speaker: Sahil Vyas,Sales Lead, Middle East & Africa/Asia-Pacific
11:45 AM – 12:45 PM
Keynote:
Self Service Customer Care with project illustration
Speakers: Kamesh Nilakantan, Senior Brand Technical Specialist, IBM Data & AI Solutions
Sahil Vyas,Sales Lead, Middle East & Africa/Asia-Pacific
Speakers: Kamesh Nilakantan, Senior Brand Technical Specialist, IBM Data & AI Solutions
Sahil Vyas,Sales Lead, Middle East & Africa/Asia-Pacific
12:45 PM – 1:00 PM
Q&A session
1:00 PM onwards
Lunch and Networking
SPEAKERS
Islam Zeidan
IBM Data and & AI Executive,
Middle East and Africa
Amna Jassim Sultan
QDB Head of Digital &
Customer Experience
Customer Experience
Olga Parra
IBM Customer Care
Solutions Leader
Solutions Leader
Kamesh Nilakandan
IBM Data & AI Solutions
Brand Technical Specialist
Sahil Vyas
Sales Lead, Middle-East &
Africa/Asia-Pacific, Streebo
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